Algemene voorwaarden
Terms and Return Policy
General Terms and Conditions, Delivery Conditions and Return Policy Jerlue B.V.
Note: You can request a PDF of the General Terms and Conditions via info@jerlue.com.
We are here for you if you have any questions. The best way to reach us at the moment is by email at info@jerlue.com or via our website www.jerlue.com.
Please note, our customer service is currently dealing with a large number of inquiries and as such our response time may unfortunately be longer. We can assure you that all questions will be answered, so we kindly ask you not to send multiple emails.
Thank you very much.
The Jerlue Team
Read Jerlue’s delivery and return policy below.
DELIVERIES
All deliveries are shipped from our distribution centers in Europe, UK, USA, China and India using regular post. These services aim to deliver within 1 to 7 working days (Monday–Friday, excluding weekends).
RETURNS
The easiest way to return an unwanted purchase from our website is to send the item UNUSED and in its original packaging back to our distribution center with a cover note explaining the reason for the return.
Please state your original order number, email address and name so that we can locate your order and process any refunds. We are unable to cover the cost of your return shipment or provide a free returns label.
Return address:
Jerlue B.V.
Rivium Promenade 200
2909LM Capelle aan den IJssel
The Netherlands
For more information on returns, please see our General Terms and Conditions (Clauses 4 & 8) below.
General Terms and Conditions
GENERAL TERMS OF USE
In this section (together with the documents referred to in it) you will find the terms of use under which you may use our website www.jerlue.com (our site). Please read these terms of use carefully before you start using our site. By using our site, you confirm that you accept these Terms of Use and that you agree to comply with them. If you do not agree to these Terms of Use, please do not use our site.
INFORMATION ABOUT US
www.jerlue.com is a site operated by Jerlue B.V. (we, us and our). We are registered in the Netherlands under company number 81269390 and are located at Jerlue B.V., 2909RA, Capelle aan den IJssel. Our VAT number is NL862031096B01.
ACCESS TO OUR SITE
Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend our site or any part of it, including the goods and services we offer on our site, without notice. From time to time, we may restrict access to some parts of our site, or our entire site, to users who have registered with us. When you use our site, you must comply with the provisions of our Acceptable Use Policy (see below).
ACCEPTABLE USE POLICY
You may use our site only for lawful purposes. You are responsible for ensuring that all persons who access our site through your internet connection are aware of these Terms of Use and that they comply with them. You may not use our site:
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In any way that breaches any applicable local, national or international law or regulation.
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In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
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To harm or attempt to harm minors in any way.
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To send, knowingly receive, upload, download, use or re-use any material which does not comply with our Acceptable Use Policy.
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To send, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
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To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
You also agree:
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Not to reproduce, duplicate, copy or re-sell any part of our site.
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Not to access without authority, interfere with, damage or disrupt:
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any part of our site;
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any equipment or network on which our site is stored;
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any software used in the provision of our site;
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any equipment or network or software owned or used by any third party.
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Not to gain or attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site.
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Not to attack our site via a denial-of-service attack or a distributed denial-of-service attack.
By breaching this Acceptable Use Policy, you may commit a criminal offence under applicable law. Failure to comply with this Acceptable Use Policy constitutes a material breach of these Terms of Use and may result in us taking all or any of the following actions:
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Immediate, temporary or permanent withdrawal of your right to use our site.
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Issuing a warning to you.
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Legal proceedings against you for reimbursement of all costs on an EUR-for-EUR basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
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Further legal action against you; and/or
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Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.
The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.
INTELLECTUAL PROPERTY RIGHTS
“Jerlue” is a registered trademark of, or licensed to, Jerlue B.V. The use of our trademark(s) is strictly prohibited. We are the owner or the licensee of all intellectual property rights in our site and in the material published on it.
These works are protected by laws and treaties around the world. All such rights are reserved. You may not copy images on our site. You may print off one copy of any page from our site for personal use only. You must not modify the paper or digital copies of any materials you have printed off in any way, and you must not use any illustrations, photographs or graphics separately from the accompanying text. Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.
You must not use any part of the materials on our site for commercial purposes without first obtaining a written licence to do so from us or our licensors. If you print off, copy or download any part of our site in breach of these Terms of Use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
RELIANCE ON INFORMATION POSTED
We aim to update our site regularly and may change the content at any time, but you should note that any of the material on our site may be out of date at any given time and we are under no obligation to update such material. We reserve the right to withdraw or amend the goods and services (including prices) we provide on our site without notice. From time to time we may restrict access to some parts of our site, or our entire site. If necessary, we may suspend access to our site or close it indefinitely.
Commentary and other materials posted on our site are not intended to amount to advice on which you should rely, and you should not rely on the contents of our site. You must obtain specific professional or specialist advice before taking, or refraining from, any action on the basis of the commentary or other material on our site.
OUR LIABILITY (WEBSITE USE)
We are liable for personal injury resulting from our negligence. We are liable for other loss you suffer caused by our fraud or fraudulent misrepresentation and we are liable to you for any other liability that cannot be excluded or limited under Dutch law. Where you purchase goods from our site, different terms apply; the applicable terms are set out here in the web sale terms, and as such, with regard to your use of our site, to the fullest extent permitted by law we exclude all conditions, warranties, representations or other terms which may apply to our site or any commentary or material posted on it.
For the reasons set out in these Terms of Use, we are in no way liable (including for our negligence) arising out of or in connection with your:
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inability to use our site; or
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use of or reliance on any commentary or material displayed on our site.
Our site is for consumers, so we are in no way liable (including negligence) for:
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business losses;
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loss of profits, sales, business or revenue;
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business interruption;
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loss of anticipated savings;
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loss of business opportunity, goodwill or reputation;
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any indirect or consequential loss or damage.
Because, as set out below, it is your responsibility to protect your computer against viruses, we are in no way liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or your downloading of any content from it, or from any website linked to it, unless and to the extent we have been negligent.
Because we have no control over the content of websites linked to our site, we are in no way liable (including negligence) for the content of websites linked to our site or for any loss or damage that may arise from your use of them.
INFORMATION ABOUT YOU AND YOUR VISITS TO OUR SITE
PRIVACY POLICY
(Refers to separate privacy policy.)
TRANSACTIONS CONCLUDED THROUGH OUR SITE
When you purchase goods through our site, different terms apply; the applicable terms are set out in the web sale terms.
LINKING TO OUR SITE
You may link to our website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our